High quality of our products and services and customer satisfaction are the ultimate goal of our company. We are committed to achieving this goal in all areas of activities of ZPA Smart Energy while complying with all legal and regulatory requirements.
Our aim is to be perceived as a strong and reliable partner to our customers. We are ready to develop products and complex solutions that meet customer needs and be flexible in responding to changes of such needs.
We create environment in which every employee of ZPA Smart Energy contributes with their relevant skills to permanent growth of all quality standards. Permanent and effective upgrading of skills and regular training of all employees constitute along with motivation support an important part of the company’s management.
By our system of quality management we strive to achieve the highest possible conformity of our products with quality standards. Additionally, we require that all our suppliers accept and fully support our principles and goals regarding quality.
We seek to achieve accurate deliveries of our products and services of stable quality with a guaranteed life-cycle and we apply the policy of prevention (i.e. “the first-time-right” approach) and the policy of continuous quality improvement with respect to products and services in the entire supply chain.
At the same time, we are aware of the impact of our activities on the environment, and therefore we assume responsibility for the construction of products that enable efficient use of energy and raw materials and the recycling of products after the end of their life-cycle. We consider environment protection and a consistent approach to increasing occupational health a significant aspect of business activities of our company.
Our company holds a certificate of quality management system according to ČSN EN ISO 9001, environment protection system according to ČSN EN 14001, safety and health protection system according to ČSN EN OHSAS 18001 and information security management system according to ISO/IEC 27001.
With respect to electrometers, we hold a certificate of quality management system for the manufacturing, output control and testing of electrometers in accordance with Government Decree No. 120/2016 Sb. (equivalent to Directive 2014/32/EU, the so-called MID), which authorises us to assess the conformity of the manufactured electrometers with the given Directive and to market the products on the EU market as listed products without the necessity of primary verification in accordance with the applicable national legislation.