Complaint rules ZPA Smart Energy a.s.
These Complaints Rules describe the rules how ZPA Smart Energy handle cusstomer´s claims of the delivered product.
How to make a claim:
- To address: ZPA Smart Energy a.s., Komenskeho 821, 54101 Trutnov, Czech Republic.
The complaint must include:
- Your contact details: name, contact address (mail), phone and email (where can we inform you about situation of the solution or add information about the claimed product).
- A description of the claimed product defect.
- A Proof of purchase of the product (just copy).
You can submit your complaint through the Claim form, which is available for download here.